NCP MEDIA · TUTORIALS

Training videos

See how NCP Media tools work, from your first campaign to managing your website. Pick a guide and follow the steps in your account.

69 video guidesEnglish narrationFree to watch

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Your first steps in NCP Media

0:42 · Choose your goals and plan

All training videos

8 categories · Videos and written guides

Marketing and sales

2:56 · video

Campaigns

Create, monitor and manage your ad campaigns on Meta (Facebook/Instagram), Google Ads and TikTok from one screen.

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1:53 · video

Email, SMS and Viber

Send bulk email newsletters, SMS and Viber messages to your contact lists directly from the portal, and see opens and clicks for each campaign.

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1:25 · video

Leads

All prospects (leads) from Meta, Google and TikTok forms plus manual entries in one list, with status, notes and conversion rate.

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1:08 · video

Sales CRM

A simple sales CRM: keep every opportunity (deal) with contact, value, due date, appointment and notes, and see at a glance what is pending.

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2:09 · video

AI Call Center

An AI phone assistant answers your business calls (e.g. after hours or when you can't pick up), takes details, books appointments and emails…

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1:14 · video

Automations

Automate recurring lead work with "when X happens, do Y" rules: a welcome email, a notification to you, or adding the lead to an…

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1:13 · video

Contact list

Manage the contacts of a mailing list: add, import CSV, search, exclusions and list settings.

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1:12 · video

Email campaign

Set up and send an email or SMS campaign: list, subject, sender, content, test and scheduling, with statistics after sending.

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1:05 · video

Viber campaign

Send Viber messages with an image and button to your lists, with automatic SMS for people without Viber.

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0:39 · video

Find lead forms

Find the lead forms on your Facebook Pages and choose which ones send leads to the portal automatically.

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Content creation

1:27 · video

Image creation

Create ready-to-use ad images and banners with AI, in several formats at once and in your brand colours.

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1:42 · video

Video editor

Make videos for Reels, TikTok, ads and YouTube: upload clips, edit on a timeline, add subtitles, voice-over, music and text, then download the…

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1:15 · video

Social Studio

Write, approve and schedule posts for your Facebook Page on a content calendar, and see what has already been published.

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1:06 · video

Approvals

Review and answer approval requests from the NCP Media team: creatives, budgets, campaigns, offers and proposals.

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0:34 · video

Creative preview

View a creative the team sent you, with all its slides and version, and discuss it with comments.

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Reports and results

1:29 · video

Ad performance

See spend, results and revenue from all your ads (Meta, Google, TikTok) by month, compared with the previous period, with top campaigns and…

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1:18 · video

Advanced reports

Deeper performance analysis: spend versus revenue per platform, Google wasted spend, top keywords and campaigns, with a PDF download.

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1:21 · video

Profitability

Your real P&L: store revenue (WooCommerce) minus ad spend, product cost, shipping, fees and other expenses, with margin, break-even and a…

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1:26 · video

Website analytics

Your own traffic analytics for your website: visitors, sources, UTM campaigns, pages, countries, devices and custom events, without third-party…

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0:57 · video

Goals

Monthly revenue, ad spend and net profit goals, with progress, an end-of-month forecast and notes from your account manager.

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Business management

0:53 · video

Client reports

For agencies: create your clients, connect their ad channels and report on each one separately.

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1:07 · video

My team

Give colleagues and staff access to the portal with the role each one needs, and control who sees what.

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0:31 · video

My services

Every service on your account, active and past, with start and renewal dates.

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1:27 · video

Order a service

Order a new service: servers, hosting, email, campaign management, projects and consulting.

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1:13 · video

Price management

Change prices and discounts of your WooCommerce products directly from the portal, one by one or in bulk, with scheduled sales.

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1:04 · video

New server setup

Choose how your new server is set up before payment. It is created automatically once paid.

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Websites and domains

1:53 · video

AI Landing Pages

Create landing pages with AI from a plain description, adjust text and design, and publish them with a ready link or on your own domain in one…

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1:15 · video

Domains

Manage your domain names: expiry and auto-renew, nameservers, lock, privacy, transfer code (EPP) and DNS.

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1:22 · video

DNS

Manage the DNS records of your domains: where the website points, where email goes, and service verifications.

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1:03 · video

SSL certificates

Issue free SSL certificates (Let's Encrypt) for your domains so your website opens with https and a padlock, and track their expiry.

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1:05 · video

WordPress

Install WordPress on one of your servers in one click. Files, database and admin account are set up automatically.

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0:51 · video

Website files

View and manage your website files on your server from the browser: upload, edit, create folders and delete.

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1:25 · video

Website migration

Move your website from another host to an NCP Media server. For WordPress you do it yourself with one file. For other sites our team handles it.

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0:33 · video

Domain search

Check availability across .com, .net, .org, .eu, .io and .co at once and buy the domain immediately.

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0:56 · video

Domain order

Complete a domain registration: period, owner details, nameservers and payment.

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1:27 · video

Subdomains

Create subdomains (e.g. shop.example.com, blog.example.com) on your server with free SSL, and set PHP, redirects, password protection and image…

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1:16 · video

WordPress staging

Make a copy (staging) of your live WordPress on a subdomain, test changes, updates and themes safely, then push them live in one click.

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1:14 · video

Site deploy

Upload a new version of your website (files or ZIP), run commands after deploy, and roll back with snapshots if something breaks.

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1:20 · video

SFTP accounts

Create SFTP accounts to upload files with FileZilla, Cyberduck or WinSCP, or to give a designer or developer access to a single folder.

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Servers and business email

1:42 · video

Servers

Manage your cloud servers: start, stop, restart, metrics, snapshots, upgrades, SSH and web console access, caching and malware scanning.

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1:07 · video

Server tools

Server tools: create and manage MariaDB databases on any of your servers. The console and scheduled tasks are also reached from here.

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1:08 · video

Business email

Professional email on your own domain (e.g. info@mycompany.com), compatible with every email app and phone.

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0:59 · video

Backups

Automatic backups of your whole server (files and databases) with one-click restore.

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0:52 · video

Uptime monitoring

Monitor whether your websites are online. They are checked every 5 minutes and we email you if they go down.

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0:35 · video

Service status

NCP Media's public service status page: whether everything works, active incidents and a 90-day history.

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0:43 · video

Server console

Run allowed commands on your server from the browser, limited to the website folder. Useful for WP-CLI and checking disk space and files.

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0:52 · video

Scheduled tasks

Run commands on your server automatically on a fixed schedule (cron), e.g. clear the cache every night or sync every hour.

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1:19 · video

Mailboxes

Manage the email accounts on your domain: new mailboxes, passwords, storage, forwarders/aliases, auto-responders and spam filters.

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1:19 · video

Email migration

Move your emails into your new NCP Media mailbox from a compatible IMAP server that allows a password or app password.

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Account and connections

1:30 · video

Connected accounts

Connect your accounts (Meta, Google Ads, TikTok, Google Search Console, email marketing, WooCommerce) once, so reports, leads, campaigns and…

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0:44 · video

Invoices

All invoices and receipts on your account, with payment status and PDF download.

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0:33 · video

Payments

The history of all your transactions: paid, pending and failed payments, and refunds.

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0:55 · video

My subscription

Manage your subscription: payment card, active subscriptions, trial, cancellation and invoice history.

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0:44 · video

Plans and pricing

Compare the platform plans (Starter, Professional, Agency) and start a 14-day free trial or change plan.

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1:08 · video

Account settings

Your account settings: personal details, password, 2FA, company details for invoicing, billing and email notifications.

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1:00 · video

Account security

Protect your account with two-factor authentication (2FA): besides your password, a 6-digit code from an app or SMS is required at every login.

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0:41 · video

Contracts

Your agreements with NCP Media: which are signed, which await your signature, and a view of each contract.

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0:31 · video

Activity history

Every movement on your account: logins, pages opened and actions, for review and security.

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0:59 · video

Connect WooCommerce

Connect your WooCommerce store for real revenue, orders, profitability (P&L) and price management.

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0:35 · video

WooCommerce stores

Your connected WooCommerce stores, their sync status and this month's revenue.

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0:22 · video

Documents

Invoices, contracts, reports, proposals and other documents NCP Media sends you, in one place.

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0:39 · video

Sign contract

Read and digitally sign your agreement. The signed contract and its copy are saved to your account. Activating a service that requires payment…

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0:41 · video

Privacy and rights

See your personal data and exercise your GDPR rights: correction, a copy of your data, and deletion.

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0:42 · video

Getting started

Set up your account in two steps: choose what you want to achieve and see the fastest path and the right plan.

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Help and support

0:41 · video

Support requests

Every support request (ticket) you have opened, with its status and your conversation with the NCP Media team.

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0:40 · video

Get help

Ask the NCP Media team for help with anything: a technical issue, billing, reports or campaigns.

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0:29 · video

Live support

Chat live with the support team inside the portal for quick questions.

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0:39 · video

Help center

The help center: articles, guides and FAQs for every service, with search.

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0:43 · video

Help and support

Every way to get help on one page: requests, your account manager, the help center and quick links.

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Watch every guide without signing in. To use a tool, sign in to your account; availability depends on your plan and permissions. Each guide has an English video with English AI narration and embedded English captions. Greek videos and written guides are also available.