VIDEO TUTORIAL · 0:40
Get help
Ask the NCP Media team for help with anything: a technical issue, billing, reports or campaigns.
English AI narration · Embedded English captions · Sample demonstration data
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Step by step
- Write a short, clear subject, e.g. "Site not loading after DNS change".
- Choose a priority: Normal, High or Urgent.
- Describe the problem in detail: what you did, what you expected, what happened and on which page or domain.
- Click "Submit ticket". You will get a reply soon and an email notification.
Common questions
- How fast do you reply?
- Usually within 24 hours. Urgent issues within 4 hours.