WEBVTT

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Ask the NCP Media team for help with anything: a
technical issue, billing, reports or campaigns.

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Write a short, clear subject, e.g. "Site not
loading after DNS change".

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Choose a priority: Normal, High or Urgent.

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Describe the problem in detail: what you did,
what you expected, what happened and on which

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page or domain.

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Click "Submit ticket". You will get a reply soon
and an email notification.

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Mention the domain, server or campaign and the
exact error message. That avoids follow-up

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questions.