VIDEO TUTORIAL · 1:13
Contact list
Manage the contacts of a mailing list: add, import CSV, search, exclusions and list settings.
English AI narration · Embedded English captions · Sample demonstration data
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Follow the steps in your account
Open in platform Sign-in and access to this tool are required.
Before you start
- Only add contacts who have consented to receive messages.
Step by step
- At the top see total contacts, active, how many have email and how many have phone.
- Under "Add contact" enter an email (for newsletters), phone (for SMS/Viber) or both, and a name. Click "Add".
- Under "Import from CSV" upload a file with email, phone, name columns and click "Import". You see how many were imported and skipped.
- Under "Subscribers" search and filter to All, Active, Unsubscribed, Bounced or Complaints.
- On a contact click "Unsubscribe" to stop sending to it, "Reactivate" to reactivate, or "Remove".
- Under "List settings" change the name, description and default sender.
- Click "New campaign" to send to this list.
Common questions
- "No rows were imported".
- Make sure the CSV's first row has headers (email, phone, name) and the file is UTF-8.