VIDEO TUTORIAL · 0:41
Support requests
Every support request (ticket) you have opened, with its status and your conversation with the NCP Media team.
English AI narration · Embedded English captions · Sample demonstration data
The video could not load. Open it using the MP4 link below.
Follow the steps in your account
Open in platform Sign-in and access to this tool are required.
Step by step
- At the top see total tickets, how many are open and pending, and the average response time.
- Filter to All, Open, Pending or Closed, search by keyword and pick a priority.
- Open a ticket to see the whole conversation.
- Write under "Add reply" and click "Send reply". The team is notified immediately.
- For a new issue click "New ticket".
Common questions
- "This ticket is closed".
- It no longer accepts replies. If the issue continues, open a new ticket and mention the old ticket number.