VIDEO TUTORIAL · 0:43
Help and support
Every way to get help on one page: requests, your account manager, the help center and quick links.
English AI narration · Embedded English captions · Sample demonstration data
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Follow the steps in your account
Open in platform Sign-in and access to this tool are required.
Step by step
- See your open tickets and the latest ticket with its status. Click "View all" for the list.
- Under "Submit ticket" choose a category (General question, Technical issue, Billing, Reports/data, Campaigns, Urgent), priority, subject and message.
- Under "Your account manager" see who looks after you and click "Send email" to reach them directly.
- Use the "Quick links" for reports, invoices, contracts, the help center, system status or privacy.