WEBVTT

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Every way to get help on one page: requests, your account manager, the
help center and quick links.

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See your open tickets and the latest ticket with its status. Click "View
all" for the list.

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Under "Submit ticket" choose a category (General question, Technical
issue, Billing, Reports/data, Campaigns, Urgent), priority, subject and

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message.

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Under "Your account manager" see who looks after you and click "Send
email" to reach them directly.

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Use the "Quick links" for reports, invoices, contracts, the help center,
system status or privacy.

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We reply within 24 hours, and within 4 hours for urgent issues.
