VIDEO TUTORIAL · 2:09
AI Call Center
An AI phone assistant answers your business calls (e.g. after hours or when you can't pick up), takes details, books appointments and emails you a summary of every call.
English AI narration · Embedded English captions · Sample demonstration data
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Follow the steps in your account
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Before you start
- Pricing: €15 per number per month, with 100 call minutes included. After that it is €0.15 per minute, charged at the end of each monthly period. Activation is free and you can cancel anytime. The calculator on the page shows the cost for the minutes you expect.
- Prepare knowledge-base material: services, prices, opening hours, address, FAQs and policies.
Step by step
- In "AI agents" click "New agent". Enter a name, language, greeting (e.g. "Good afternoon, how can I help?"), instructions and the questions it should ask. Keep the status "Active", otherwise the agent will not answer.
- Write the knowledge base (up to 120,000 characters) and set business hours, a phone for transfers to a person, and an email for a summary after every call.
- In "Buy a new AI number" type a US area code (e.g. 212), then pick a number and your agent. Click "Continue to payment" and pay by card.
- The number is usually live within 1–2 minutes and appears under "Your numbers". If activation fails, you are refunded automatically.
- In your phone system or with your carrier, forward your calls to the AI number (e.g. "When unanswered"). The "Copy" button copies the number.
- Click "Test call" and call it yourself to hear how it answers.
- Each number shows the minutes used this period and any overage. Under "Settings" you can change recording, AI disclosure, the recording notice and the transfer phone.
- Under "Recent calls" see the duration, summary, transcript and whether an appointment was booked (with a link to the Sales CRM).
- For outbound calls (AI Cold Calling), click "Request activation". Once it is active, you add a script and contacts one per line (e.g. "Maria, Example SA, +302100000000") and start the campaign.
Common questions
- The number says "Payment received, the number is being activated".
- Activation usually takes 1–2 minutes. Refresh the page shortly.
- The number is active but nobody answers.
- Check that the number's agent is "Active" under AI agents.
- What if I go over 100 minutes?
- Extra minutes cost €0.15 each, charged to your card at the end of the monthly period. The invoice appears under Invoices.
- I want to stop the subscription.
- Click "Cancel subscription" on the number. It stays active until the end of the period you have paid for.